Crossmark Graphics, Wisconsin, USA, decides in favor of a Heidelberg Speedmaster XL 105 with Systemservice 36plus
05-02-2006
In December 2005 former "Komori only" customer Crossmark Graphics, New Berlin, installed the new Speedmaster XL 105-6+L which is now running with a maximum capacity of 18,000 iph in the Wisconsin print shop.
Heidelberg USA Systemservice Director Richard Mack and his colleagues Randy Wiersma and Greg Kasprzak recently visited the print shop to find out how the machine is running.
They spoke with Jim Dobrzynski, the president of Crossmark Graphics who admitted that he would not have bought the Speedmaster XL 105 without Systemservice 36plus: The benefits of the program like eSelfhelp, the Image Control, which covers uptime guarantee of the Xenon lamp through proactive Remote Service and the automatic alerting function through Intelligent Device Management finally convinced the customer.
Pictured: Greg Kasprzak (HUS), Felix (Drucker Crossmark),
Richard Mack (HUS), Jim Dorzynski Sr. (President Crossmark)
For more information please call 888-472-9655, press '4' or email hus.systemserviceusa@heidelberg.com
In December 2005 former "Komori only" customer Crossmark Graphics, New Berlin, installed the new Speedmaster XL 105-6+L which is now running with a maximum capacity of 18,000 iph in the Wisconsin print shop.
Heidelberg USA Systemservice Director Richard Mack and his colleagues Randy Wiersma and Greg Kasprzak recently visited the print shop to find out how the machine is running.
They spoke with Jim Dobrzynski, the president of Crossmark Graphics who admitted that he would not have bought the Speedmaster XL 105 without Systemservice 36plus: The benefits of the program like eSelfhelp, the Image Control, which covers uptime guarantee of the Xenon lamp through proactive Remote Service and the automatic alerting function through Intelligent Device Management finally convinced the customer.
Pictured: Greg Kasprzak (HUS), Felix (Drucker Crossmark),
Richard Mack (HUS), Jim Dorzynski Sr. (President Crossmark)
For more information please call 888-472-9655, press '4' or email hus.systemserviceusa@heidelberg.com
"The XL is amazing, not just its speed of 18,000 iph, but also how quick you can get a sellable sheet. The combination of fast problem resolution, Heidelberg maintenance and repair and the parts coverage is maximizing total production output and minimizing downtimes," Jim Dobrzynski emphasized.
"When Heidelberg offered the Speedmaster XL 105 on the occasion of the Print '05, I went right away to Komori and asked them, if they had a similar product like Heidelberg's Systemservice 36plus. Komori first said, "No way!", but then offered me an extended warranty. However they were not able to come up with a comprehensive service solution like Systemservice 36plus covering intelligent support services, maintenance and repair & parts to minimize total cost of ownership. I then purchased the XL105. I would even be willing to become a pilot tester for Heidelberg's proactive services in the future - everything that helps to eliminate downtime makes sense to me."
For further information please contact: Richard Mack, Heidelberg USA
