New Service Concepts and Technology Help Printers Anticipate
Future Support Requirements, Save Time and Money
KENNESAW, Ga. - Heidelberg's systemservice will be in the
spotlight at PRINT '05. Heidelberg, which has renewed its focus on
proactive service, will showcase the latest intelligent device
management capabilities of its remote service offerings,
preventative maintenance and other intelligent service solutions.
All new offerings, including expanded support tools and
functionalities, will demonstrate Heidelberg's commitment to
providing quality support and service offerings designed to help
customers optimize business activities throughout the lifecycle of
their production systems.
Heidelberg has combined all of its service offerings and
activities under the umbrella term, "systemservice," which provides
continuous support for customers from the pre-sales stage to
installation and beyond.
"Today's service requirements are more demanding than ever
and this requires a new generation of service that ensures in-depth
engineering experience and encompasses everything from prepress to
postpress equipment, including software and hardware," said Michael
Grauel, Senior Vice President of Customer Support, Heidelberg USA.
"Our seasoned service experts are equipped with the latest
knowledge and technologies to not only address existing customer
issues but also to anticipate future printer needs - resulting in
increased productivity and quality for our customers. Our
comprehensive services cover the entire print production value
chain, enabling our customers to achieve increased productivity,
stability and quality while maximizing profitability."
As part of its continued commitment to offer customers the
most comprehensive and convenient service, Heidelberg has expanded
its offering with new support tools and enhanced the
functionality of existing ones. The company, for example, has added
new remote service capabilities for Prinect Image Control
users and will launch the online help tool "eSelfhelp," which
provides expert knowledge for fast assistance any time of day. Also
new at PRINT '05 is Heidelberg's Global Expert Network (GEN) 24x7
offering. GEN 24x7 is a service that allows printers to access
around-the-clock phone and remote support from Heidelberg experts
anywhere in the world.
To show the breadth of Heidelberg's service capabilities and
give show attendees a visualization of systemservice, many of these
new tools will be demonstrated throughout the booth on various
pieces of equipment and terminals. The company also will have an
installation planning team onsite during PRINT '05 to explain how
Heidelberg service experts work with customers during the
pre-installation and installation phases. With a Computer Aided
Design (CAD) station, a Heidelberg service expert can produce
drawings for customers directly from the show floor, giving them a
blueprint of their pre-installation report and installation
planning process for new machines.
Heidelberg's systemservice provides continuous support for
customers from the pre-sales stage to installation, through the
whole lifecycle of their production systems and even up to the
resale of the equipment. The company will have information on
preventative maintenance, software maintenance programs and many
other systemservice offerings at the show. Heidelberg systemservice
experts also will be on hand to answer questions and guide booth
visitors through the company's various service offerings.
In addition to the service offerings mentioned above, stay
tuned for other Heidelberg news in systemservice at the show.
Manning Selvage & Lee
Tel.: +1 (0)404-870-6872