New Offices Provide Fast and Convenient Local Support for
Heidelberg Customers
KENNESAW, Ga., - Heidelberg today announced that it is
well into the process of opening six regional offices in locations
across the U.S. to put its sales and service management teams
closer to its customers. The new offices expand Heidelberg's
presence in key regional areas and provide a network of local
support that includes improved access to Heidelberg regional
management teams.
"Heidelberg is committed to empowering its customers
with the resources and support they need to succeed in today's
competitive marketplace," said Jim Dunn, president, Heidelberg
USA. "With our regional office openings, we are establishing
closer ties with local printers to provide them with an easy and
convenient process for addressing their specific needs."
Located in regions across the map, the six new offices will
reside in the following areas:
Braintree, Massachusetts (Northeast region): opened March
2006
Edina, Minnesota (North Central region): opened in May 2005
Grapevine, Texas (Southwest region): opened November 2005
Livonia, Michigan (North region): opened October 2005
Owings Mills, Maryland (Mid-Atlantic region): opening spring
2006
San Francisco Bay Area, California (Pacific North region):
opening mid-to-late 2006
Each new office will house a team comprised of a regional
sales manager and a regional service manager, who are equipped to
meet all of the sales and service needs of the customers in their
areas. The two senior managers are supported by an operations
manager and a customer service representative. With the local
support network, Heidelberg customers can easily reach their
Heidelberg contacts for questions about orders, service needs and
other support functions. The regional Heidelberg experts reside in
and know their customers' areas, making direct access and
customer visits easy and convenient for the customer.
In addition to the new offices, Heidelberg has three Regional
Print Media Demonstration Centers located in Cranbury, NJ, Mt.
Prospect, Ill. and Cypress, Calif. These demonstration centers
house a range of Heidelberg prepress, press and postpress equipment
and are available to all Heidelberg customers. Visitors to these
regional demonstration centers also can experience Heidelberg
systemservice service offerings and view its carefully tested and
selected consumables, which are designed to help customers optimize
their investments in Heidelberg equipment.
The new office openings and Regional Print Media
Demonstration Centers are part of Heidelberg's ongoing
commitment to giving printers what they need. In May 2005,
Heidelberg opened its latest Print Media Demonstration Center
(PMDC), a 33,000 square-foot facility in Kennesaw, Ga. built as a
resource and educational center for the print media industry. The
state-of-the-art facility is the largest of its kind in the world
and is open to anyone in the industry including printers,
organizations, associations and graphic arts students. The center
is home to a wide range of Heidelberg prepress, press and postpress
solutions as well as its Prinect integrated workflow solution and
consumables offerings.
To learn more about Heidelberg's new regional offices or
the PMDC, contact Heidelberg at 888-472-9655 or
info@heidelberg.com .