Heidelberg USA Announces New Systemservice Pricing and Parts Warranty
09/11/2009
- Two-year parts warranty
- Service fees based on sliding scale
- Plan ahead and save on service
- Heidelberg Systemservice and Certified Remanufactured get cozy at Print 09
- Featured products include eCall and Remote Diagnostics
Earlier this year, Heidelberg conducted an extensive market study of its customers in an effort to ensure that the very best service and parts products are offered specific to customer requirements. Mike Niesen, Vice President, Technical Support stated, "We have always provided the high quality customers expect, and now we have even more competitive prices that will enable us to be the first choice for all Heidelberg customers. After listening to our customers, we are launching a new service pricing structure and two-year parts warranty."
Heidelberg will warranty any Heidelberg Original Spare Mechanical Part for a period of two years, provided the part is installed by a Heidelberg technician. Should the new part fail within the two-year warranty period, Heidelberg will replace it at no charge, provided it is also installed by a Heidelberg technician. The electrical parts warranty will be extended to one year, subject to the same conditions on installation.
The new service pricing structure is based on variable factors like the size and technological level of the equipment. In addition, Heidelberg now offers more flexible standard working hours, lower Saturday rates, and available zone travel charges which result in fixed travel costs. Many Heidelberg customers run their presses hard for many years. As a result, older presses can benefit from the right service and service products to ensure they continue to deliver the maximum productivity of which they are capable. In order to help breathe new life into these presses, Heidelberg Systemservice now offers a significant discount to customers with presses built in 2000 or earlier, if they book service five business or seven calendar days ahead of time.
Concludes Niesen, "We want to partner with our customers to provide them with cost-effective, risk-free preventive maintenance at a price they can afford, on a schedule that suits them, with a warranty on needed parts, all with the assurance that work on their valuable investment will be performed exclusively by highly skilled and trained Heidelberg service technicians."
Neither the two-year parts warranty nor the new service pricing structure will affect training packages or Systemservice 36plus in conjunction with the sale of new Heidelberg equipment.
A Booth of Their Own
There's a good reason why Heidelberg Original Parts, Systemservice and Certified Remarketed Equipment from Heidelberg will occupy dedicated booth space of their own at Print 09. Whether they purchase new or remarketed equipment, or the parts and service to keep them running in top condition, customers expect and deserve the highest standards from Heidelberg. The Systemservice portfolio spans the gamut from technical services using the latest diagnostics technology and tools delivered by Heidelberg service experts, to individual maintenance programs, equipment relocations, press evaluations, training and the fast availability of Heidelberg Original Service Parts. And when the purchase of new equipment is not feasible, Certified Remarketed Equipment from Heidelberg provides a satisfying alternative without compromising on quality.
Cutting-edge technology and comprehensive services from Heidelberg ideally complement one another. In addition to booth 1200, be sure to visit Heidelberg in booth 1593 to speak with a Service Consultant or go to www.us.heidelberg.com to learn more about these and other Heidelberg Systemservice and Certified Remanufactured options.
eCall and Remote Diagnostics
For Print 09, Heidelberg is highlighting demonstrations of its proactive eCall and web-based Remote Diagnostics services. With eCall, an impending service issue automatically triggers an alarm and at the touch of a button, the press operator can notify Heidelberg - no telephone call is necessary - in less than one minute. Thanks to the automated pre-analysis tool, a Systemservice Expert will call the customer back quickly with a detailed analysis. With Remote Diagnostics, direct online assistance from Heidelberg experts is available if there is a problem. Once the remote connection is established, a Heidelberg Systemservice technician troubleshoots the equipment, provides a diagnosis, and makes recommendations for repair. In up to 70 percent of cases - such as setting, application, or process errors - the problem can be identified and resolved the very first time the service expert and press operator speak together on the phone preventing the need for an onsite service call. Both Remote Diagnostics and eCall are part of Systemservice 36plus - the comprehensive service package that is included in the sale of most presses.
For more information about Remote Diagnostics, eCall and other Heidelberg Systemservice products, visit www.heidelberg.com.
For a complete listing of Expert Spots and customer interviews, press announcements, and an interactive map of Heidelberg's completely redesigned, 30,000-square-foot booth, consult the schedule posted at Heidelberg's Print09 microsite.
Heidelberger Druckmaschinen
A technology provider and partner in the print media industry
Heidelberger Druckmaschinen AG (Heidelberg) is with its sheetfed offset printing machines one of the leading solution providers for the print media industry. All over the world, the name Heidelberg is synonymous with state-of-the art technology, top quality, and closeness to the customer. The core business of this technology group covers the whole value-added and process chain for the 35 x 50 cm (13.78 x 19.69 in) to 121 x 162 cm (47.64 x 63.78 in) format classes in the sheetfed offset sector.
Heidelberg develops and produces precision printing presses, platesetters, postpress equipment, and software for integrating all the printshop processes. Environmental protection has an enduring importance in this regard. Solutions for the development, production, and utilization of presses help to conserve resources, reduce emissions, and cut wastage. The Heidelberg portfolio also provides general and consulting services ranging from spare parts and consumables to the sale of remarketed equipment, and training at the Print Media Academy.
Based in Heidelberg, Germany, with development and production sites in seven countries and around 250 sales offices across the globe, the company supports around 200,000 customers worldwide. All Heidelberg presses destined for the world market are manufactured at the Wiesloch-Walldorf site in line with strict quality standards. Standardized presses in all standard format classes and folding machines for the Chinese market are produced by Heidelberg in Qingpu near Shanghai.
Heidelberg presses worldwide produce high-quality print products such as business cards, brochures, posters, and folding cartons.
In financial year 2008/2009, Heidelberg recorded sales of EUR 2.999 billion. As at March 31, 2009, the Heidelberg Group had a workforce of 18,926 worldwide, including 707 trainees.
Media contacts:
Tim Henschel
Manager, Public Relations Heidelberg USA, Inc.
+1-770-419-6554
timothy.henschel@heidelberg.com
